7bat bd Privacy Policy

This privacy policy applies to 7bat bd (including the website, mobile application, and all related digital services). When you use our platform, create an account, or interact with us in any way, you are considered to have accepted the terms of this policy.

This document should be read alongside the Terms and Conditions. Together, both documents define our legal relationship with our users. In the event of any conflict, the wording of this privacy policy will take precedence.

The 7bat bd platform is operated exclusively for individuals aged 21 or older. We do not knowingly collect information from minors.

7bat bd collects your information in several ways. Each method is explained in detail below.

2.1 Information You Provide Directly

When you register on our platform or manage your account, the information you voluntarily provide includes:

• Full name, date of birth, and nationality
• Email address and mobile number
• Postal address
• Copy of national ID card, passport, or driving licence (for identity verification)
• Payment account details — bKash, Nagad, Rocket, Upay, or bank account number
• Login credentials (passwords are stored in encrypted form)

2.2 Automatically Collected Information

When you use our website or app, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Date, time, and duration of site visits
• Which pages you visited and how long you stayed
• Referral URL (where you came from before reaching our site)

2.3 Transaction-Related Information

A record of every deposit, withdrawal, and betting activity is stored in our system. This information is used for financial auditing, dispute resolution, and detecting suspicious activity.

2.4 Information from Communications

If you contact us for support via live chat or email, a record of that conversation or message will be kept. This helps us improve the quality of our service.

7bat bd uses your information only for specific and legitimate purposes. Your information is never used for any unauthorised or unrelated purpose.

3.1 Account Management

Your registration information is used to create, verify, manage, and secure your account. OTP verification, password recovery, and identity confirmation all fall under this category.

3.2 Processing Financial Transactions

Payment information is used to correctly process deposit and withdrawal requests. This information is essential for completing transactions through Bangladesh's main mobile banking services — bKash, Nagad, Rocket, and Upay — as well as bank transfers.

3.3 Customer Support

To properly resolve your complaints, questions, or requests, our support team may view your account and transaction information. This is necessary for providing effective service.

3.4 Platform Improvement

We analyse user behaviour and preferences to improve the experience on our platform. This analysis is always done at an aggregate level, not at an individual level.

3.5 Security and Fraud Prevention

Information is used to detect and prevent suspicious account activity, unauthorised login attempts, and financial fraud. This is necessary for the protection of your own account.

3.6 Compliance with Legal Obligations

We are required to retain certain information for a set period in accordance with applicable law. We are also obligated to provide information to government authorities as required during any legal investigation or dispute resolution.

7bat bd never sells your personal information and does not share it with third parties for advertising or marketing purposes. However, limited information may need to be shared in the specific circumstances listed below:

4.1 Payment Service Providers

The minimum information required to complete transactions through payment gateways such as bKash, Nagad, Rocket, and Upay, as well as bank transfer services, is shared with the relevant institutions. These third parties follow their own privacy policies.

4.2 Technology Service Providers

Technology partners who assist in operating our platform — server services, data analytics, security monitoring — may only access specific information within the scope of their contracted work. They may not use the information without our instruction.

4.3 Game Software Providers

Game developers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution may receive the minimum session information necessary to run their games correctly. This information is not used outside of the game context.

4.4 Legal Obligations

We are required to provide necessary information upon lawful instruction from a court, government investigation body, or other legal authority. In such situations, we provide only the information requested and nothing more.

The 7bat bd website and app use several types of cookies. Cookies are small text files stored on your device that help improve the functionality of the site and your experience.

5.1 Essential Cookies

Without these cookies, the site cannot function properly. This includes maintaining login sessions, security verification, and temporarily holding form data. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection and theme). They save you the trouble of adjusting the same settings each time you log in.

5.3 Analytical Cookies

Analytical cookies are used to understand which parts of the site are used most and where there is room for improvement. This information is analysed in aggregate form.

5.4 Managing Cookies

You can manage cookies from your browser settings. Keep in mind, however, that disabling essential cookies will prevent many features of the site from working. The method for managing cookie settings differs by browser — refer to your browser's help section for details.

We keep your information only for as long as it is needed or legally required.

6.1 Information for Active Accounts

All account and transaction information is retained for as long as your account is active. This is necessary for viewing your history, resolving disputes, and tracking bonuses.

6.2 After Account Closure

Even after your account is closed, records of financial transactions will be retained for a set period to meet legal requirements. This period is determined in accordance with applicable law.

6.3 Requests for Data Deletion

Once the legal retention obligation has been fulfilled, you have the right to request that your information be deleted. All of your rights are discussed in detail in Section 7 below.

As a user of the 7bat bd platform, you have several important rights over your own information.

7.1 Right to Access

You can find out what information we hold about you. Upon request, we will provide a summary within a reasonable time.

7.2 Right to Rectification

If any of your information is incorrect, you may request a correction. If your name, address, or contact details have changed, they can be updated through account settings or via our support team.

7.3 Right to Erasure

In certain circumstances, particularly after the legal retention period has ended, you may request that your information be deleted. This right may be temporarily limited during an active financial dispute or investigation.

7.4 Right to Object to Processing

You may object to marketing communications or analytical processing. If the objection is accepted, we will stop the relevant activity.

7.5 How to Exercise Your Rights

To exercise any of the rights above, please contact our support team. We provide service in Bengali and English via 24-hour live chat and email. For more information about controlling your account, visit our Responsible Gaming Policy.

Keeping your information secure is one of 7bat bd's top priorities. We follow industry-standard technical and organisational measures.

8.1 Encryption

All data transmitted on our platform is encrypted using SSL (Secure Sockets Layer) technology. Your password and sensitive financial information are never stored in plain text.

8.2 Access Control

Access to your information is restricted to authorised personnel only. Each staff member's access is determined by the requirements of their role, and a log of all access is maintained.

8.3 Two-Step Verification

For sensitive actions such as password changes, large withdrawals, or changes to account information, identity is confirmed through OTP verification.

8.4 Security Testing

Our systems undergo regular security testing. Any vulnerability identified is addressed immediately.

8.5 Response to Data Breaches

In the event of a serious data security breach, affected users will be notified as quickly as possible. The cause of the breach, its impact, and the steps we are taking will be communicated clearly.

7bat bd strictly enforces a 21+ age policy. Our platform is never operated with the intention of providing services to anyone under the age of 21.

Age is verified at the time of registration, and national ID card or equivalent document details are confirmed during the identity verification process. If there is any suspicion that an account belongs to a minor, an immediate investigation is carried out and the account is suspended if necessary.

We never knowingly collect or retain information from anyone under the age of 21. If such information is collected by mistake, it is deleted immediately.

7bat bd may update this privacy policy from time to time. Changes in technology, law, or the expansion of services may make it necessary to revise this policy.

10.1 Notice of Changes

For significant changes, you will be notified in advance by email or through the platform. For minor editorial changes, only the "Last Updated" date at the top of the page will change.

10.2 Your Consent

If you continue using the platform after an updated policy takes effect, you will be considered to have accepted the new terms. You have the right to close your account if you do not agree to the new terms.

10.3 Previous Versions

We keep an archive of previous versions. If you need a copy of the policy as it stood on a specific date, please contact our support team.

Contact us for any questions, concerns, or requests to exercise your rights regarding this Privacy Policy. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

11.1 Contact Methods

You can reach us in the following ways:

• Live Chat: Talk to us directly via the chat button on the right side of the site — the fastest method.
• Email: [email protected] — suitable for detailed questions or sending documents.

11.2 Response Times

Live chat responses are generally immediate. Requests sent by email are answered within business days. Formal privacy-related requests receive the highest priority.

To learn more about our operations, visit the About Us page, or read the Frequently Asked Questions (FAQ) section for answers to common questions.